Extra Help Unit at Citizens Advice Scotland
The Extra Help Unit (EHU) at Citizens Advice Scotland raises complaints with energy suppliers on behalf of people who may be considered vulnerable or at risk of disconnection. Dedicated caseworkers resolve issues for more than 12,000 people each year across Great Britain.
HelpFirst is funded by Scottish Government's CivTech to solve a key problem at EHU: how to identify and prioritise the most vulnerable clients, in a situation where all the clients have vulnerable characteristics. The ongoing cost of living crisis means that EHU is overwhelmed. New solutions are needed.
WAC is a mobile app that allows hourly-paid workers and those in the gig economy to track their hours and earnings in one place, and get live payslip estimates, including tax, to ensure they are being paid correctly by their employer. We are building a global community and empowering them to take control of their working lives, receive fair pay and have access to opportunities to live the life they deserve. Since we launched in 2020, we’ve amassed over 300,000 installs, with 25,000 monthly active users recording more than 700,000 shifts each month who are claiming back thousands of pounds of unpaid wages from their employer.
Digital Culture Diagnostic
Live More Offline
Alessandra La Via started her career as a corporate accountant in the Big4 before moving to FTSE 250/FTSE 100 head offices. In her successful career, she came to experience first-hand the impact of the ‘always on’ culture on wellbeing. Alessandra founded Live More Offline to realise her ambitions for positive change through promoting healthier digital workplace cultures. She is a thought leader in the fields of digital wellbeing and culture.
Live More Offline is a leading consultancy and training provider for wellbeing in the digital workplace. Our mission is to help organisations to renegotiate their relationship with technology to enhance wellbeing, performance and belonging in digital workplaces. We bring our customers through a journey of organisational change that sees them transform counter-productive digital habits, such as presenteeism and the myth of multitasking, into smarter ways of working, stronger virtual connections and leadership that models best practice in the digital workplace.